Privacy Policy

This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Data’ is being used on https://velvpay.com/ (the Site or Website)

Personal Data: When you register for our services, we need to know your name and other personal details like postal address, email address, telephone number, credit/debit card number, expiry date and other relevant information.

In addition to the above, your personal data may also be collected when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our survey or register for access to the services on the Site.

Other information: Some personally non-identifiable data may be collected when you interact with Velvpay through the Website. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Velvpay may store such information itself or such information may be included in databases owned and maintained by Velvpay's affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers.

To process registration you make on the Website.

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better serve you in responding to your customer service requests.

To quickly process your transactions.

To follow up with you after correspondence (email or phone inquiries).

To help us develop the website and our services.

To provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

To provide you with information about special features of our Website or any other service or products we think may be of interest to you.

To provide you with related information from third parties we think may be of interest to you.

To provide your information to carefully selected third parties whose products or services we believe may be of interest to you. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We seek to protect the integrity of our site and welcome any feedback about these sites

Velvpay is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: Velvpay sometimes hires other companies within and outside Nigeria to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements: Velvpay may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Velvpay, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.

In operating the Website, we may use a technology called "cookies". A cookie is a piece of information that the computer that hosts our Website gives to your browser when you access the Website. Our cookies help provide additional functionality to the Website and help us analyze Website usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. In all cases in which we use cookies, we will not collect Personal Data except with your permission or use information gathered for tracking purposes.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement(https://www.microsoft.com/en-gb/privacy/privacystatement).

Our Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site safe as possible.

We use regular malware scanning.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

From time to time and for security and other relevant reasons, Velvpay may contact you to update any of the information that you have provided and you may also do so on your own by updating your account on the website

By submitting your information you consent to the use of that information as set out in this policy. The Website and our business may change from time to time. As a result, at times it may be necessary for Velvpay to make changes to this Privacy Policy. Velvpay reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. If we change our privacy policy, we will post the changes on this page and may place notice on other pages of the website, so that you may be aware of the information we collect and how we use it all times.

We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of service will signify that you agree to any such changes

In the case of a breach of any of the obligations with respect to your personal data, a data breach procedure is established and maintained in order to deal with incidents concerning Personal Data or privacy practices leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed. On notification of such breach, Velvpay will investigate to determine if an actual breach has occurred, the actions required to manage such breach, communicate with the subject of the breach and take appropriate action as will be agreed between Velvpay and the subject of the breach to compensate the subject for such breach within one month of notification of breach.