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Getting StartedWhat is VelvPay?
VelvPay is a cloud-native financial technology platform for African businesses, entrepreneurs, and creators. It enables you to accept payments, manage invoices, launch online storefronts, send payment links, and handle global payouts—all from a unified dashboard. Learn more
Getting StartedHow do I sign up for VelvPay?
Go to velvpay.com and click 'Sign Up'. Provide your details, verify your email/phone, and follow the onboarding steps.
Getting StartedWhat documents do I need for verification?
You will need a valid government-issued ID and, for businesses, registration documents. See onboarding for details.
Getting StartedWhere can I find a video guide to get started?
Visit VelvPay Tutorials or search for 'VelvPay onboarding' on YouTube.
Payments & StorefrontsHow do I create a payment link?
Log in, click 'Create Payment Link', enter details, and share the link. See tutorial
Payments & StorefrontsWhat payment methods are supported?
VelvPay supports cards (Visa, Mastercard, Verve), bank transfers, USSD, and wallet-to-wallet payments. See payment options
Payments & StorefrontsHow do I set up a storefront?
Go to 'Storefront' in your dashboard, add products/services, and publish. Watch a video guide
Payments & StorefrontsCan I use payment links for recurring or one-off payments?
Yes, you can create both reusable and one-time payment links. Learn more
Payments & StorefrontsAre there limits or fees for payment links?
Standard processing fees apply. See your dashboard or API documentation for current rates.
Payments & StorefrontsWhat currencies are supported?
Currently, VelvPay supports Naira (NGN). See FAQ
Invoices & BillingHow do I generate and send invoices?
Click 'Create Invoice', fill in client and item details, and send via email or download as PDF. See tutorial
Invoices & BillingCan I set up recurring invoices or subscriptions?
Recurring billing is available. See your dashboard or API documentation for details.
Withdrawals & PayoutsHow do I withdraw funds?
Go to 'Wallet' or 'Balance', click 'Withdraw', select your bank or payout method, enter the amount, and confirm. See tutorial
Withdrawals & PayoutsHow long do withdrawals take?
Local bank withdrawals are typically processed within 24 hours on business days. See FAQ
Withdrawals & PayoutsAre there withdrawal limits or fees?
Limits and fees depend on your account type and payout method. See your dashboard or API documentation.
Security & ComplianceHow is my money kept safe?
VelvPay partners with a licensed bank and uses bank-grade encryption. See more
Security & ComplianceHow does VelvPay prevent fraud and scams?
VelvPay uses real-time monitoring, secure payment links, and KYC/AML compliance. See blog
Security & ComplianceWhat should I do if I suspect unauthorized activity?
Change your password, enable 2FA, and contact support immediately. Contact support
API & DeveloperWhere can I find the API documentation?
Visit VelvPay API Documentation for full REST API docs, authentication, endpoints, and code samples.
API & DeveloperWhat can I do with the API?
You can create/manage payment links, invoices, storefronts, automate payouts, notifications, and reporting. API docs
API & DeveloperHow do I authenticate API requests?
Use your API key in the Authorization header as a Bearer token. API docs
API & DeveloperAre there SDKs or code samples?
See the API documentation and tutorials for code samples.
Integrations & TutorialsWhere can I find video tutorials?
Visit VelvPay Tutorials or YouTube for step-by-step guides and walkthroughs.
Integrations & TutorialsWhat integrations are available?
VelvPay supports integration with e-commerce, accounting, and custom sites via API and webhooks. API docs
TroubleshootingMy API requests are failing with 401 Unauthorized.
Check your API key, ensure it's active, and verify your account is not restricted. API docs
TroubleshootingPayments are not being received.
Confirm the payment link is active, ask payer to check their method, and review your transaction history. See blog
TroubleshootingWithdrawals are delayed.
Check for holidays/weekends, verify bank details, and contact support if needed. Contact support
TroubleshootingHow do I change my branding or theme?
Update your logo, colors, and business info in dashboard settings. See tutorials
Business & AdvancedCan I add team members or set permissions?
Yes, VelvPay supports multi-user accounts with customizable access levels. See blog
Business & AdvancedDoes VelvPay support international payments?
You can receive payments from international clients and withdraw in supported currencies. See FAQ
Business & AdvancedHow do I join the affiliate program?
Apply via your dashboard or contact support for details. Contact support
Business & AdvancedWhat analytics and reporting tools are available?
Real-time analytics, transaction history, and downloadable reports are in your dashboard. See tutorials
Support & ContactHow do I contact support?
Use in-app chat, email via dashboard, or visit the contact page.
Support & ContactWhere can I find more help?
Legal & ComplianceIs VelvPay regulated?
VelvPay is a technology company that operates in partnership with a licensed bank and all funds are domiciled with our partner bank. See more
Legal & ComplianceWhere can I find the privacy policy and terms of service?
See the links at the bottom of the VelvPay website.
Feedback & Feature RequestsHow can I suggest a new feature or improvement?
Use the feedback form in your dashboard or email support. Participate in user surveys and forums. Contact support
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